Refund & Cancellation Policy — Best Tours Hurghada
Contact
Phone: +20 100 021 0707 besttourshurghada.com
Email: info@besttourshurghada.com besttourshurghada.com
1. Cancellation by Customer
- You may cancel your excursion free of charge if you do so at least 48 hours before the scheduled tour. besttourshurghada.com
- If you cancel less than 48 hours before the start time, only limited refunds may apply (company discretion). besttourshurghada.com
- To cancel, you must notify us by email (info@besttourshurghada.com) or phone (+20 100 021 0707).
- In your cancellation request, include your booking reference, tour name, date, and reason for cancellation.
2. Refunds
- If cancellation is made within the free period ( ≥ 48 hours before), you will receive a full refund of any prepayment made (if applicable).
- For cancellations less than 48 hours prior, the refund amount (if any) will depend on the circumstances and may be partial.
- Refunds will be processed via the same method used for payment (credit card, bank transfer, etc.).
- The time to receive the refund depends on your bank or payment provider.
3. No-Show / Late Arrival
- If you fail to show up at the meeting point or arrive late such that we cannot include you in the tour, no refund will be provided.
- We advise all customers to arrive early and allow buffer time for delays.
4. Cancellation by Best Tours Hurghada
- In rare cases (weather, natural disasters, force majeure, or insufficient participants), we may cancel or reschedule a tour.
- If we cancel, you will be offered an alternative date or a full refund.
- If an alternative is unacceptable, you may choose the refund option.
5. Modifications & Rescheduling by Customer
- You may request to change (reschedule) your tour, subject to availability.
- Changes made more than 48 hours before the scheduled date are typically accepted without penalty (although there may be difference in cost).
- Changes requested less than 48 hours before may incur a fee or may not be accepted.
6. Exceptions & Conditions
- Some tours (especially involving flights, private guides, or external service providers) may require deposit or prepayment, which might not be refundable under certain conditions. besttourshurghada.com
- The 48-hour cancellation applies to most tours, but specific tours may have stricter rules—these will be stated at booking.
- All cancellation/refund decisions are subject to our internal policies and local Egyptian tourism regulations.
